Terms of service

Welcome to Wag & Whiskers (wagandwhiskers.shop). By accessing or using our website, you agree to the following terms. Please read them carefully.

1. General

Wag & Whiskers is an online retailer of pet grooming and paw care products, based in the United Kingdom. By placing an order, you confirm you are at least 18 years old (or have permission from a parent/guardian) and are legally able to enter into a contract.

2. Orders & Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability. If an order is cancelled after payment, you will receive a full refund.

3. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without notice, though changes will not affect orders already placed. Payment is processed securely at checkout; we do not store your full card details.

4. Shipping

Shipping timelines and costs are outlined in our Shipping Policy. Delivery estimates are not guaranteed and may vary due to factors outside our control, including customs processing.

5. Returns & Refunds

Returns and refunds are governed by our Refund Policy. Please refer to that page for full details on eligibility and process.

6. Product Information

We make reasonable efforts to ensure product descriptions, images, and pricing are accurate. Minor variations in colour or appearance may occur. We do not guarantee that product images are free of all error.

7. Intellectual Property

All content on this site — including logos, text, and images — is the property of Wag & Whiskers or its licensors and may not be reproduced without permission.

8. Limitation of Liability

To the fullest extent permitted by law, Wag & Whiskers is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud, where such limitation is not permitted by law.

9. Changes to These Terms

We may update these terms from time to time. Continued use of the site after changes constitutes acceptance of the revised terms.

10. Governing Law

These terms are governed by the laws of England and Wales.

11. Contact

Questions about these terms can be sent to wag0whiskers@gmail.com